Week 1: We’re Back and Better Than Ever

Wow. Senior year is here. It has come full circle from being a small fish in a big lake to being a big fish in a small lake. With a new year comes new challenges as well as changes to the way we run Help Desk. The class of 2019 is now required to use a world proxy in order to view websites on their iPads. Students are not allowed to remove this setting from their iPads due to the enrollment into Mobile Device Management system supported by Apple.  This has given us at the Help Desk a few headaches. Students are required to login with their district assigned identification number sequence and their password. Trying to explain this new system to incoming students was tricky. To distinguish between which students get what instruction was hard. Freshmen get one set of instructions while the rest of the school is given other directives. Once the first few weeks pass we should see a drop in the number of tickets related to this issue. With a new school year comes new faces in the administration as well as teaching staff. We are the first line at Burlington High School. New teachers are looking for help with their new devices and how to integrate them into the classroom setting. This is where being self sufficient comes into play. Our advisor and fearless leader Jenn Scheffer is a Student Technology Integration Specialist. She assists educators in getting more tech into the classroom. In order to do this she travels around the district and meets with teachers in their classrooms. On top of all that new students from other countries and towns join Burlington Public Schools. We as a team assist them in acclimating to the new school setting. Some students have never seen an “iBlank” before and we train them on the usage. Overall the first week has had its ups and downs but in the end its where I want to be.


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